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Client Code of Care

Terms & Conditions of Service

  • You will be treated with care and respect at all times.

  • All information disclosed during your consultation or treatment will remain confidential, unless your permission is granted to share it; with the following exceptions (under which Complementary Therapists are legally and professionally obliged to report to the appropriate authorities):

    • Suspicion of terrorism

    • Suspicion of the abuse of a child

    • Suspicion of someone being in danger (including threat of suicide)

  • If you are receiving treatment for an ongoing medical condition from your GP or hospital, it is recommended to inform all parties concerned, if you are receiving Reiki.

  • Reiki is not a replacement for conventional medical treatment. If you are concerned about a serious or urgent condition, please contact your GP or other appropriate NHS healthcare provider.

  • Ema Melanaphy endorses and abides by the UK Reiki Federation’s Code of Practice for Reiki, and the CNHC’s Code of Conduct. Copies of these documents are available upon request.

  • The Practitioner has fully explained the treatment and procedures involved in Reiki, Shiatsu and Meditation.

  • I am aware that the Practitioner is qualified to practise student-level Shiatsu as one of the services she offers in her professional practice.

  • I accept the fee payable will be as stated on the website for the service(s) booked, per hour/session/week/month.

  • I accept that at least 3 days notice is required for cancellation or rescheduling of an appointment. If I cancel an appointment between 24 and 48 hours before my booking, a 50% refund will be made. For cancellations on the day of the appointment, the full treatment fee will be payable (unless in exceptional circumstances, at the discretion of the practitioner).

  • I understand that Reiki can involve light touch, or be given as a hands-off treatment.

  • I understand that Footwear and glasses need to be removed for Reiki and Shiatsu.

  • I understand that respect for body privacy will be maintained at all times.

  • I understand that I can choose to stop the treatment at any point.

  • I understand that the Practitioner reserves the right to refuse or postpone treatment if they feel physically unsafe, disrespected or abused, or if the client is under the influence of alcohol or other substances.

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