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Privacy Policy

Data we collect

We collect and store information collected automatically by this website, and any information you provide by email, form, text or phone.


Any information you provide will only be used for the purpose(s) for which you provided it (for example, using your email address or phone number to respond to your message, or to set up an appointment for you, if you’ve requested that), in relation to ReikiEma. 

We also collect the IP (Internet Protocol) address used by your computer to connect to the internet, computer and connection information, and purchase history. We may use analytics tools to measure and collect information about your session on, including page response times, length of time spent on certain pages, page interaction information, and how you browse away from the page.


We also collect personally identifiable information (including email, name, communications), comments, feedback, reviews, recommendations and personal profile.

How we use your data

We do not, nor will we ever sell your data. We will not share your data with any other organisation (unless required by UK or an applicable international law or regulation). We will not use your data in relation to any other endeavour or business undertaking, without having first obtained your permission to do so.

Information we gather about your use of the website may be used to learn about your preferences as a customer, and may also feed into understanding the performance and effectiveness of the website itself, to make improvements to its accessibility and effectiveness.

We collect these personal and non-personal data, for the following purposes:

  • To provide and run the Services;

  • To provide our users and visitors with ongoing customer assistance and technical support;

  • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data, and other aggregated/inferred non-personal information, which we or our business partners may use to provide and improve our services;

  • To comply with any applicable laws and regulations.​

How we store your information is hosted on the platform. provides us with the online platform that allows us to sell our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

How and why we may contact you

We may contact you to notify you regarding your treatments, to set up a review of your treatments, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary, to enforce our User Agreement, applicable UK laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies uses essential and functional cookies, which are stored on your computer. Further details are available on our Cookie Information page.


If you wish to opt out or withdraw your consent for us to collect, store and use your data, as set out above, please let us know by email, at: or by letter, to:

ReikiEma (FAO Ema Melanaphy)

Sutton House,

27 Wilson Patten Street




Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Queries and Subject Access Requests

Should you wish to access, amend, correct or delete any of the information we hold about you, please contact us by email, at: or by letter, to:

ReikiEma (FAO Ema Melanaphy)

Sutton House,

27 Wilson Patten Street





We will send you a response to your request by the same method you contacted us, without delay, and within the timeframe of 30 days (in compliance with UK Law)

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